Website publisher
Groupama Gan Vie
Société Anonyme with capital of 1,371,100,605 euros - RCS Paris 340 427 616 - APE: 6511Z
Registered office: 8-10 rue d'Astorg - 75383 Paris Cedex 08 - Tel: 01 44 56 77 77
Company governed by the French Insurance Code and subject to the supervision of the Autorité de Contrôle Prudentiel et de Résolution (ACPR) - 4 place de Budapest - CS 92459 - 75436 Paris Cedex 09.
The insurance products distributed under the Gan Eurocourtage brand via brokers are those of Groupama Gan Vie.
Publication director: Frédéric Jousse
Intellectual property rights
This site is subject to the regulations applicable to copyright and intellectual property. All rights of reproduction and representation of the content of this site are reserved. The only authorised reproduction for the individual and private use of the Internet user on paper is of the forms or any other requests offered online, as well as the informative content relating to insurance and Gan Eurocourtage/Groupama Gan Vie insurance products.
The brands and product names mentioned have been registered and protected as such.
The photographs, visuals, illustrations and videos published are the work of the following image banks and agencies: Shutterstock, Médiathèque Groupama Gan Vie, Médiathèque Gan Eurocourtage... The list is not exhaustive and can be completed on request.
The gan-eurocourtage.fr website contains hypertext links to other websites. The existence of these links does not constitute a recommendation or validation by Gan Eurocourtage of these sites, their content or their operation. Gan Eurocourtage declines all responsibility for the content of sites containing this hypertext link. Furthermore, the creation of these hypertext links to these sites may only be made with the prior and express authorisation of Gan Eurocourtage.
Applicable law
This site is subject to French law.
Hosting
This site is hosted by Groupama Supports et Services - GIE with capital of 3,472,860 euros - 8-10 rue d'Astorg 75008 Paris - 410546956 RCS Paris
General use of the site
Gan Eurocourtage makes every effort to provide Internet users with available and verified information, tools and services. It undertakes to make its best efforts to secure access, consultation and use of information in accordance with the state of the art. Internet users declare that they accept the risks and limits of the Internet, and acknowledge in particular that they alone are responsible for the use they make of the information.
The information and opinions contained on the gan-eurocourtage.fr website may under no circumstances be considered as formal advice engaging the responsibility of Gan Eurocourtage and/or their authors. The services and data are provided for information purposes only. Neither Gan Eurocourtage nor any of its partners providing information may be held responsible for errors, omissions, alterations or delays in updating information and for any consequences arising from their use. Under no circumstances may they be held liable for direct or indirect damage resulting from access to or use of the site. Internet users are also aware of the nature of the Internet, in particular its technical performance and response times for consulting, querying or transferring information. Finally, it is the Internet user's responsibility to take all appropriate measures to protect his/her own data and/or software from contamination by any viruses circulating through the Gan Eurocourtage site and/or information. It is the responsibility of Internet users to equip themselves appropriately to access and use the services offered, particularly in terms of computing, telecommunications and security, and to maintain this equipment.
Complaints
A complaint is the oral or written expression of dissatisfaction with a professional. A request for service, information or advice is not a claim.
If you have a complaint about your insurance policy, you can contact your usual contact person or your Consumer Relations Department:
- by phone on 01 70 96 62 68 or by email at src-collectives@ggvie.fr
- by post to Groupama Gan Vie - Service des relations avec les consommateurs - West Park 2 - 2 Boulevard du Pesaro - 92024 Nanterre - France.
If your verbal complaint is not resolved to your satisfaction, we invite you to write to us.
In the case of a written complaint, we will acknowledge receipt within a maximum of 10 working days from the date it is sent. Our response must be given to you in writing within two months of the complaint being sent.
If you are not satisfied with the response or if no response has been received within two months, you have the right to refer the matter to the Médiation de l'Assurance on the website www.mediation-assurance.org or by post to Médiation de l'Assurance - TSA 50110 - 75441 Paris CEDEX 09, without prejudice to your right to take your case to court.
If you wish, our complaints department remains at your disposal on the website reclamations.ggvie.fr or by post at Groupama Gan Vie - Service Réclamations - TSA 91414 - 35090 Rennes CEDEX 9.
Data protection
You can consult our dedicated page on our general personal data protection policy.
Personal data protection
You can consult our dedicated page on the protection of personal data.
Access
You are currently connected to the website at www.gan-eurocourtage.fr or https://espaceclient.gan-eurocourtage.fr.
Access to the online account
Access to your personal account is restricted by the use of an access code consisting of a personal identifier and a password. This access code is strictly personal and confidential. You must take all appropriate measures to ensure its security and confidentiality and undertake not to divulge it to anyone. We will never ask you for your password by email, telephone or post. You are responsible for its use, storage and confidentiality. Gan Eurocourtage cannot be held responsible for any fraudulent use of this access code.
In the event of loss, theft or suspicion of loss or theft of the access code, you must immediately inform Gan Eurocourtage so that a new identifier can be sent to you.